Returns & Exchanges

At BRAINGAIN we want you to be 100% happy with your order but we understand people sometimes change their mind. If you would like to request a refund or exchange, please contact us within 14 days of receiving your order so we can make it right.

Please keep your original packaging as items must be returned in their original packaging. As our items are heavy goods, the packaging we provide gives our products the best chance from being damaged in transit and reaching back to us in good condition.

You are responsible for paying for your own shipping for returning your item/s. Shipping costs are non-refundable. If you would like us to arrange shipping for you, we can provide you with a quote and the cost of shipping will be deducted from your refund. We would recommend using a trackable shipping service as we are not able to issue a refund until we have received your items.